Vendor Shipping policy

Sabad.Space Shipping Policy

Last Updated: [Insert Date]

This Shipping Policy outlines the shipping responsibilities and guidelines for vendors selling on Sabad.Space. By registering as a vendor, you agree to comply with these shipping terms.

1. Order Processing & Shipping Timelines

  1. Vendors must process and ship orders within the agreed timeframe stated on their product listings.
  2. Vendors should provide customers with accurate estimated delivery times and must notify them of any unexpected delays.
  3. Orders must be shipped using a reliable courier service with valid tracking information.

2. Shipping Costs & Responsibilities

  1. Vendors are fully responsible for all shipping costs, including:
    • Initial shipping charges.
    • Return shipping costs if the product is defective or incorrect.
    • Any customs duties or additional fees, unless otherwise stated.
  2. Vendors may choose to offer free shipping or charge customers, but shipping fees must be clearly stated in the product listing.

3. Address & Order Accuracy

  1. Vendors must verify that the shipping address provided by the customer is complete and accurate before dispatching the order.
  2. If an order is shipped to the wrong address due to vendor error, the vendor is responsible for reshipping the product at no extra cost to the customer.
  3. If an order is delayed or lost due to an incorrect address provided by the customer, the vendor is not responsible for refunds or replacements unless otherwise agreed.

4. Shipping Confirmation & Tracking

  1. Vendors must provide customers with tracking details immediately after shipping.
  2. Orders must be marked as “shipped” in the system, and customers must be able to track their packages.
  3. If a vendor fails to provide tracking information, the order may be considered unshipped, and penalties may apply.

5. Incorrect, Damaged, or Lost Shipments

  1. If the wrong item is shipped, the vendor must:
    • Cover the cost of return shipping for the incorrect item.
    • Send the correct item at no extra charge to the customer.
    • Issue a full refund if the customer prefers.
  2. If an item arrives damaged, the vendor must work with the customer to arrange a refund or replacement.
  3. If an order is lost in transit, vendors must open a claim with the shipping carrier and either:
    • Offer a replacement at no extra charge.
    • Issue a full refund if the item cannot be replaced.

6. International Shipping

  1. Vendors must clearly indicate if they ship internationally and specify shipping costs and estimated delivery times.
  2. Customers are responsible for any import duties, taxes, or customs fees unless the vendor has included these costs in the price.
  3. Vendors must clearly communicate any shipping restrictions based on country regulations.

7. Late Shipments & Penalties

  1. Vendors must ship orders within the promised timeframe.
  2. Repeated delays may lead to:
    • Warnings or temporary suspension of the vendor account.
    • Refunds at the vendor’s expense if customers dispute late shipments.
    • Permanent removal from Sabad.Space for repeated violations.

8. Returns & Refunds Policy

  1. Vendors must outline their return policy clearly in their product listings.
  2. Vendors must accept returns and provide refunds if:
    • The product is defective or damaged.
    • The wrong product was shipped.
  3. Vendors may refuse returns for:
    • Custom-made or personalized items.
    • Digital goods or perishable products.

9. Vendor Compliance

  1. Vendors must follow all local and international shipping laws.
  2. Failure to meet shipping requirements may result in order cancellation, financial penalties, or vendor account suspension.

Contact & Support

For any shipping-related concerns, please contact our support team at [Insert Contact Email].

By selling on Sabad.Space, you agree to comply with this Shipping Policy.