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Shipping Policy
Shipping Policy
At [Your Store Name], we work with multiple vendors to bring you a variety of products. Each seller is responsible for handling their own shipping and delivery. Below are our general shipping guidelines.
1. Order Processing & Shipping Times
Each vendor sets their own processing time, which may vary based on product type and availability.
Standard processing time for most orders is [X] business days before shipment.
Custom orders may take longer, and estimated processing times will be provided at checkout.
Shipping times vary depending on the seller’s location, shipping method, and the customer’s address.
2. Shipping Methods & Costs
Shipping rates are determined by each vendor and will be displayed at checkout.
Customers may choose from available shipping options, including standard and express delivery, where applicable.
Some vendors may offer free shipping, which will be indicated on the product page.
3. Tracking & Delivery
Once an order is shipped, customers will receive a tracking number (if applicable) to monitor delivery progress.
If an order includes items from multiple vendors, they may arrive in separate shipments.
Delivery times depend on the carrier and may be affected by factors beyond our control (e.g., weather conditions, customs delays).
4. Lost, Delayed, or Undelivered Packages
If a package is marked as \"delivered\" but not received, customers should first check with their local post office or carrier.
If a package is lost in transit, customers should contact the seller or [Your Store Name] within [X] days for assistance.
Undelivered packages due to incorrect shipping addresses provided by the customer will not be eligible for refunds.
5. International Shipping
Some vendors may offer international shipping, with rates and estimated delivery times displayed at checkout.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
6. Damaged or Incorrect Shipments
If an order arrives damaged, incorrect, or incomplete, customers must notify the seller within [X] days with photos for verification.
The seller will determine whether a replacement, refund, or other resolution is applicable based on our Refund Policy.
7. Changes & Cancellations
Once an order is placed, modifications or cancellations may not be possible, especially for custom orders.
Customers should contact the seller immediately for any requests regarding order changes.
For any shipping-related concerns, please contact our support team at [sadiqisales@gmail.com].
Refund Policy
Refund Policy
At [Your Store Name], we strive to ensure a smooth shopping experience for our customers. As a multi-vendor marketplace, each seller is responsible for handling their own orders, including returns and refunds. Please review our refund policy carefully before making a purchase.
Eligibility for Refunds
We offer refunds under the following conditions:
1. Pre-Made Orders
Customers may request a refund if:
The item received is damaged or defective.
The item is a different color or size than what was ordered.
2. Custom Orders
Custom-made orders are non-refundable, except in the following cases:
The item is not delivered.
The item arrives damaged.
The item is a different color than what was ordered.
Refund Request Process
To qualify for a refund, customers must:
Initiate the refund request within 14 days of receiving the product.
Provide clear photos or videos showing the issue (e.g., damage, wrong color, wrong size).
Return the product in its original condition, including all packaging, tags, and accessories.
Ship the product back to the seller. Return shipping costs are the responsibility of the customer unless the seller agrees otherwise.
Important Notes
Refunds will be processed once the seller receives and inspects the returned item.
If the seller fails to comply with this policy, [Your Store Name] reserves the right to intervene and take appropriate action.
Any disputes regarding refunds should be reported to [Your Store Name] within the 14-day return window for resolution.
By placing an order on [sabad.space], you agree to this refund policy. If you have any questions, please contact our support team.
Cancellation / Return / Exchange Policy
Cancellation, Return & Exchange Policy
At sabad.space, we value customer satisfaction and ensure a fair process for cancellations, returns, and exchanges. As a multivendor marketplace, each seller manages their own orders, and policies may vary slightly by vendor. Please review the guidelines below before making a purchase.
1. Order Cancellation
Pre-Made Orders
Customers may cancel a pre-made order within 24 hours of placing it.
After 24 hours, cancellation requests are subject to the seller’s approval, as the order may have already been processed.
Custom Orders
Custom orders cannot be canceled once processing has begun.
If a customer wishes to cancel a custom order before processing starts, they must contact the seller as soon as possible.
2. Return & Refund Policy
We accept returns and refunds only under the following conditions:
Eligible for Return & Refund
The item is damaged upon arrival.
The item is incorrect in color or size compared to the original order.
The wrong product was delivered.
Non-Refundable Items
Custom-made orders (unless they are damaged, miscolored, or not delivered).
Items returned after 14 days from the delivery date.
Items that have been worn, washed, or altered from their original condition.
Items without their original packaging and tags.
Return Process
Initiate a return request within 14 days of receiving the product.
Provide clear photos or videos of the issue for verification.
Ship the item back to the seller in its original condition.
Refunds will be processed only after the seller has received and inspected the returned item.
Note: Return shipping costs are the responsibility of the customer unless the seller agrees otherwise.
3. Exchange Policy
Exchanges are only available for pre-made orders if the received item is damaged, the wrong color, or the wrong size.
Customers must request an exchange within 14 days of receiving their item.
The seller will determine the availability of the requested exchange item. If unavailable, a refund may be offered instead.
Custom orders cannot be exchanged, except in cases of damage or incorrect color.
4. Dispute Resolution
If a seller does not respond to a refund or exchange request, or if there is a dispute, customers may escalate the issue to [Your Store Name] for review. We will work to mediate a fair resolution based on our policies.
For any concerns, please contact [sadiqisales@gmail.com].
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